Returns processing for ecommerce brands
Returns are part of selling online. We receive returned items, inspect their condition, restock what's sellable and report on every unit — so your inventory stays accurate and your money isn't stuck on a shelf.
Fast decisions on every returned item
A returned product sitting unopened in a corner is lost revenue. We inspect returns as they arrive and sort them according to your rules: restock as new, repack, set aside for review, or dispose. Clear reporting keeps you informed on every unit.
For international brands, having a US address for returns avoids expensive cross-border return shipping — your American customers send products back to New Jersey, not overseas.
What's included
- Returned parcel receiving
- Condition inspection
- Restock, repack or quarantine
- Disposal on instruction
- Inventory updates and reporting
- US return address for international brands
How returns processing works at Konsey
Return arrives
Your customer ships to our NJ warehouse.
Inspected
Condition checked against your rules.
Sorted
Restocked, repacked, held or disposed.
Reported
You get clear unit-level reporting.
Frequently asked questions
Can international brands use your warehouse as a US returns address?
Yes. US customers can return products to our New Jersey facility, where we inspect and restock them for resale in the US.
Can returned items be repackaged?
Yes. Sellable items with damaged packaging can be repacked — see repacking and rework.
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Share your products, volumes and timeline. We reply within one business day with questions or a tailored quote — no long-term contract required.